Frequently Asked Questions
We hope your online shopping experience with us is a pleasant one. Should you encounter a problem, please check here for answers to most common questions. If you need further assistance, you can email your question or call us at 1-800-647-5368 us with your question.
Q What is Forestry Suppliers’ response to the COVID-19 pandemic?
A Read more about the changes we’ve made related to the COVID-19 pandemic on our COVID-19 FAQ page, which we update as needed.
Q Can I cancel or add an item to an order while it is still processing?
A Once an order has been placed online, the order cannot be modified through the website. Please call Customer Service at 800-752-8460.
Q Can I be notified when an out-of-stock item is back in stock?
A Yes! You can see each item’s inventory status on its product page on our website, or by calling our Sales & Customer Service team at 800-647-5368. For out-of-stock items, you can sign up on that product’s page on our website to receive an email notification when it becomes available. If you see an item on our website that says "Out of Stock — No ETA from Vendor," our Sales & Customer Service representatives can provide more detailed information on expected delivery timeframes, as some items are being reserved by the manufacturers to send only to healthcare providers at this time. You can also call our Product Support team at 800-647-5368 to inquire about any alternate products that may be in stock.
Q How can I order products not shown on your website or in your catalog?
A We pride ourselves on our ability to easily handle special orders for you. There are a multitude of products from our vendors that we do not regularly stock but can special order for you. Please know there are never additional fees for special orders. Contact our Customer Service team at 800-752-8460 to inquire about ordering specific items.
Q What payment options are available?
A Forestry Suppliers, Inc. offers multiple payment options. Visa, Mastercard, American Express, and Discover credit/debit cards; PayPal; and GSA are all acceptable payment methods. Customers may apply for Net 30 payment terms. ACH or wire transfers may also be an option for certain orders.
Q How can I get free shipping?
A Learn more about our MemberShip Plus subscription program. It’s a great way to get free ground shipping for twelve months on all your eligible orders.
Q Does Forestry Suppliers, Inc. have a rewards program?
A Yes, our Forestry Rewards program allows you to earn points that can redeemed as coupons on future orders with Forestry Suppliers, Inc. Learn more with our Forestry Rewards FAQs.
Q Can I purchase Forestry Suppliers, Inc. products on Amazon?
A Yes, Forestry Suppliers, Inc. offers some products for sale through Amazon; however, please be aware that there are limitations. Some of our items are not available on Amazon. In addition, only in-stock items are available from Forestry Suppliers, Inc. on Amazon. Otherwise, backordered items are always available directly through Forestry-Suppliers.com and ship as soon as they become in stock. In addition, purchases on Forestry-Suppliers.com are eligible to earn Forestry Rewards points, and eligible purchases qualify for the MemberShip Plus free shipping program.
Q How can I get a quotation for an upcoming order?
A It’s simple — just add the items that you want to your Cart. When you’re finished shopping, select View Cart, then click on the Request a Quote button.
If you have items you order regularly, consider saving your selection as a List that you can recall as often as you like. Sign in and look under the My Account menu to create an Equipment List.
Q Will I receive an email confirmation with my shipment tracking number?
A After placing an order, you will receive an email confirmation. If the email is not in your Inbox, check your Junk or Spam folder in your email software.
Q I received a catalog with my order. Did it add to my cost for delivery?
A No, the additional weight is not in your shipping cost. Shipping charges are calculated before the catalog is added to the package.
Q I received my order, where is my invoice?
A A Packing List is included inside our shipment so that you can quickly verify that your order is what it should be. You can get your Invoice here using your Order# and Customer#. If you don't have your Order# or Customer# you can contact our Customer Service Phone: 800-752-8460 or Email
Q What packing materials do you use?
A Orders shipping from our warehouse are protected by all-natural corn starch pellets. While they resemble polystyrene or Styrofoam, this all-natural packing material solves two very important problems: It protects your shipment while protecting the environment. Corn starch pellets cushion items and fill the voids in packing boxes. Unlike petroleum-based plastics, corn starch pellets are derived from natural ingredients that are harmless to the environment and dissolve when exposed to water or rain. They can even be composted with other organic materials and used as a high-quality humus. Try it yourself! Drop a pellet in water and watch it disappear. Or, re-use them in your next outgoing package – they’re durable enough to be used again and again. CAUTION: Keep away from children. As with all packing materials, corn starch pellets can pose a choking hazard.
Q What is the best way to find products that are relevant to me?
A We offer many ways to find the products that best suit your needs. You can use the Search at the top of each page to look for product names, common names, brands, or keywords. You may be able to improve your search results by narrowing or broadening your search.
In addition to Search, you can browse products by Category by selecting the Products menu at the top of each page. You can also use Search Filters such as brand, price, or product category. Search Filters are located on the left side of the Search Results page, or near the top of the page on a smart phone. Need help finding the right product? Give our Product Specialists a call at 800-430-5566.
Q After adding items to my shopping cart, it is still empty.
A In order for the website to function, your browser must have “Cookies” enabled. See your browser help / documentation for instructions to enable Cookies.
Q Do I have to register to place an order?
A No. However, when you register you will have access to enhanced features, such as creating and editing personalized Equipment Lists, or viewing your Order History. Registered users can also opt-in to receive periodic web-only offers from Forestry Suppliers.
Q Why do I get an error message when I submit my credit card?
A Be certain to enter your credit card number without spaces, dashes or blanks. Also, check that your card has not expired and that the billing address is entered correctly.
Q How do I change information on my account?
A Log on to Forestry Suppliers online using the current email address associated with the account. From the My Account menu, select Edit User Profile. Your email address can be changed from the Edit Contact Information section of the Edit User Profile page. Be sure to click the Update button after making your changes.
Q How do I change the password on my account?
A Log on to Forestry Suppliers online using the current email address associated with the account. From the My Account menu, select Edit User Profile. Your password can be changed from the Change Password tab of the Edit User Profile page. Be sure to click the Update button after making your changes.