Returns & Repairs Information

At Forestry Suppliers, your satisfaction is our priority. We've been serving outdoor professionals since 1949, and we understand that sometimes purchases don't work out as planned.

If you're not happy with an item, please contact us! We'll be happy to discuss your options, which may include a return for a prompt exchange or refund. Here are some things to keep in mind for returns:

• Items must be returned in good, resalable condition in their original packaging.
• Videos, CDs, DVDs, software, and custom orders (unless our mistake) are not eligible for return.
• Certain hazardous materials (Hazmat) cannot be returned due to carrier restrictions. For specific Hazmat return instructions, please contact our Customer Service department. We've linked their contact information below for your convenience.
• Gas-powered equipment cannot be returned after use (once gas or oil has been added). In these cases, the equipment will be subject to the manufacturer's warranty review and approval process.
• For safety and liability reasons, all sales on climbing gear are final, and we are unable to accept returns unless the product has a verified manufacturing defect. This policy applies to climbing spikes, harnesses, ropes, ascension gear, and other climbing equipment. We prioritize your safety and ensure that all products meet rigorous quality standards before shipping.

We want to make returns as easy as possible! Our friendly Customer Service team is available to answer any questions you may have. Contact them here: https://www.forestry-suppliers.com/contact/?s=4

Returns